Privacy Policy – Clinica Hispana Lancaster LLC
Last updated: October 16, 2026
Clinica Hispana Lancaster LLC operates a primary care medical clinic at 3250 W Pleasant Run Rd, Suite 160, Lancaster, TX 75146. Phone: (469) 747-3005. Email: clinic@chlancaster.com. This Privacy Policy explains how we collect, use and protect the information you share with us through our website, our Facebook Messenger and Instagram chat, phone calls and text messages (SMS).
Information we collect
- Contact information you provide, such as your name, phone number and email address.
- Appointment information, such as the reason for your visit and your preferred date and time.
- Messages you send us through chat, SMS or email.
We do not request Social Security numbers, insurance policy numbers, payment card information or immigration status through chat or SMS.
How we use your information
- To answer your questions and respond to your requests.
- To schedule, confirm, remind you of and follow up on appointments.
- To contact you about the services you requested.
- To comply with legal obligations.
SMS / text messaging
- We only send text messages to people who have given us their consent, for example by answering yes when our assistant asks for permission in our Facebook Messenger or Instagram chat, or by texting our business number first.
- Message frequency varies. Message and data rates may apply.
- Reply STOP at any time to stop receiving messages. Reply HELP for help, or call (469) 747-3005.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared only with service providers that help us deliver our messaging services (such as our messaging platform and phone carriers), and never sold.
How we share information
We do not sell, rent or trade your personal information. We share it only with service providers that help us operate our clinic and communications, when required by law, or to protect the rights and safety of our patients and staff.
Health information
Protected health information related to your medical care is handled according to applicable federal and Texas privacy laws, including HIPAA. Please do not send detailed medical information through chat or SMS.
Data security
We use reasonable administrative, technical and physical safeguards to protect your information.
Your choices
You can opt out of text messages at any time by replying STOP. You can ask us to update or delete your contact information by calling (469) 747-3005 or emailing clinic@chlancaster.com.
Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new date.
Contact us
Clinica Hispana Lancaster LLC
3250 W Pleasant Run Rd, Suite 160, Lancaster, TX 75146
Phone: (469) 747-3005 | Email: clinic@chlancaster.com
Política de Privacidad (resumen en español)
Clinica Hispana Lancaster LLC solo usa su nombre, teléfono y correo para responder sus preguntas, agendar y recordarle sus citas. Solo enviamos mensajes de texto a quienes nos dan su autorización. La frecuencia varía y pueden aplicar tarifas de mensajes y datos. Responda STOP para dejar de recibirlos o HELP para ayuda. No compartimos ni vendemos su número de teléfono ni su consentimiento a terceros para fines de mercadeo. Preguntas: (469) 747-3005 o clinic@chlancaster.com.